These terms were last updated in February 2021.

What’s in these terms?

These terms tell you the rules for using the following website (our site):

Click on the links below to go straight to more information on each area of these terms:

  1. Who we are and how to contact us.
  2. By using our site you accept these terms.
  3. There are other terms that may apply to you.
  4. We may make changes to these terms.
  5. We may change, suspend, or withdraw our site.
  6. We may transfer this agreement to someone else.
  7. How you may use material on our site.
  8. Do not rely on information on our site.
  9. We are not responsible for third-party website, social media platforms and other resources that we link to.
  10. How we may use your personal information.
  11. Prohibited use of our site & content standards
  12. We are not responsible for viruses and you must not introduce them.
  13. Rules about linking to our site.
  14. Which country’s laws apply to any disputes?
  15. Our trade marks are registered
  16. Any other terms?



Our site is operated by Ceuta Healthcare Limited (registered company number 2974951) with its registered head offices at Hill House, 41 Richmond Hill, Bournemouth, Dorset, BH2 6HS (referred to in these terms as “we”, “us”, “our”, “Ceuta”)

You may contact us via the following methods:

  • Email:
  • Telephone: UK 0344 243 6661 INT (+44) 1202 780 558
  • Postal address: Ceuta Healthcare limited, 41 Richmond Hill, BH2 6HS, Bournemouth, UK


By using our site you confirm that you accept these Terms & Conditions and that you agree to comply with them. If you do not agree to these terms, you must not use our site.

You should read these Terms & Conditions carefully, and make sure that you understand them – amongst other things, they exclude or restrict our liability to you regarding your use of our site.

We recommend that you print a copy of these Terms & Conditions for future reference by selecting the print option from the “File” menu of your browser.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


 These Terms and Conditions refer to the following additional terms, which also apply to your use of our site:


We may change these terms at any time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.


Our site is made available free of charge. We will endeavour to ensure that our website is continuously available. However, we aim to update our website regularly, and may change the content at any time (to reflect changes to our products and services, our users’ needs and our business priorities), so we reserve the right to make it unavailable at any time or to restrict access to parts or all of it without notice. We also reserve the right to close our site indefinitely.  We will not be liable for any loss or damage resulting from our site being unavailable at any time or for any period for any reason.


We may transfer, assign, charge, sub-contract or otherwise dispose of any contract between you and us, or any of our rights or obligations arising under such a contract, at any time during the term of the contract. We will always tell you if this happens and we will ensure that the transfer will not affect your rights under the contract.


We are the owner or the licensee of all intellectual property rights in our site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and may download extracts of any page(s) from our website for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, or download any part of our site in breach of these terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials which you have made.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.


The content on our site – whether it is material we have provided, or material posted by other authors – is for information purposes only: it is not intended to amount to advice on which you should rely. In particular, it is not a substitute for professional medical advice, and it is designed to support, not replace, the relationship between you and your healthcare providers and/or other professional or specialist advisors. You should continue to consult them before taking, or refraining from, any action based on the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete, or up to date.


Where our site contains links to website, social media platforms, apps, resources, products or services (“third party site, services etc.”) offered or provided by third parties, those external links are provided for your information only.   Such links should not be interpreted as approval by us of those third-party sites, services etc. We have no control over and accept no responsibility for the contents of those third-party site, services etc. In particular, we do not represent or warrant that their products or services will be of satisfactory quality. You therefore use, buy, or rely on them at your own risk and should refer to the separate terms and conditions as well as the separate privacy notices that apply to those third-party sites, services etc. This does not affect your statutory rights against the third-party seller.


We will only use your personal information as set out in our Privacy Statement and in our Cookies Policy.


11.1 Prohibited use

You may use our site only for lawful purposes.

You may not use our site:

  • For any unlawful purpose.
  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To bully, insult, intimidate or humiliate any person.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standard set out below in this section 11.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these Website Terms and Conditions.
  • Not to access without authority, interfere with, damage or disrupt:
    • any part of our site;
    • any equipment or network on which our site is stored;
    • any software used in the provision of our site; or
    • any equipment or network or software owned or used by any third party.

When we consider that a material breach of these terms has occurred, we may take such action as we deem appropriate and that may result in our taking all or any of the following actions:

  • Immediate, temporary, or permanent withdrawal of your right to use our site.
  • Immediate, temporary, or permanent removal of any Contribution uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action we may take in response to such breaches. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

11.2 Content Standards

If you send, knowingly receive, upload, download, use or re-use any material from our site (or link to our site from a third-party site, page or forum etc., if permitted to do so under section 13 below):

– You must (or you must ensure the third-party site, page or forum etc. that you are linking must):

  • Be accurate (where facts are stated) or genuinely held opinions (where opinions are stated).
  • Comply with the law applicable in England and Wales and in any country from which it is posted.
  • Be relevant.

You must not (or ensure the third-party site, page or forum etc. that you are linking must not):

  • Be defamatory of any person.
  • Be obscene, offensive, hateful or inflammatory.
  • Bully, insult, intimidate or humiliate.
  • Contain or promote sexually explicit or offensive material.
  • Include child sexual abuse material.
  • Contain or promote violence, aggression or hatred.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any third party’s legal rights (whether registered or unregistered) including copyright, database right, trade mark and personality rights, right to prevent passing off or unfair competition, right to privacy or publicity.
  • Be likely to deceive any person.
  • Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Contain or promote any illegal activity.
  • Be in contempt of court.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience, or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm, or annoy any other person.
  • Impersonate any person or misrepresent your identity or affiliation with any person.
  • Give the impression that the Contribution emanates from us, if this is not the case.
  • Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
  • Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation, or instigation of acts of terrorism.
  • Consist of or contain chain letters, mass mailings, or any form of “spam”.
  • Disclose the name, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any other individual.
  • Consist of or contain any political campaigning, commercial solicitation, advertising or promotion of any services or links to other website.

Please note that these standards must be complied with in spirit as well as to the letter and that we will determine, in our discretion, whether these content standards have been breached.


We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a denial-of-service attack, a virus or other technologically harmful or detrimental material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.


You may link to our website home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish such a link:

  • In such a way as to suggest any form of association approval or endorsement on our part where none exists.
  • In any website or other forum that is not owned by you.
  • If the site, page or forum etc. that you are linking to does not comply in all respects with our content standards set out at section 11

Our website must not be framed on any other site, nor may you create a link to any part of our website other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site, other than that set out above please Contact Us


If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


Ceuta Healthcare Limited and Shield are our trade names.  You are not permitted to use our trade names and trade marks without our prior written approval, unless they are part of material you are using as permitted under How you may use material on this site


a) Any formal legal notices should be sent to us at our Customer Services address set out in the Contact us section.

b) Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We may therefore communicate with you by email or provide you with information by posting notices on the site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights. We may give notice to you at either the e-mail or postal address you provide to us, or by posting notices on the site. Notice will be deemed received and properly served when you first view our site after the notice has been posted on our site, 24 hours after an e-mail is sent to you, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

c) If any provision of these Terms & Conditions is declared invalid, unlawful or unenforceable to any extent by any court or competent authority, then these Terms & Conditions shall be read as if that provision had been omitted and the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

d) Failure by us to enforce a right or any provision of these Terms & Conditions or to insist upon strict performance of any of your obligations under any contract between you and us or to exercise any of the rights or remedies to which we are entitled under any such contract, will not constitute a waiver of such rights or remedies and will not preclude us from enforcing either that provision or any similar provision on a later occasion. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us of any of these Terms & Conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with these Terms & Conditions.

e) Any contract between you and us is binding on you and us and on our respective successors and assignees.

f) You may not assign or transfer, charge or otherwise dispose of your rights under these Terms & Conditions and any contract between you and us without our prior written consent.

g) We will not be in breach of these Terms and Conditions as a result of, or liable for any loss or damage caused by, our failure to discharge an obligation in time or at all if our failure to do so is due to a cause beyond our reasonable control (“Force Majeure Event”) and we will have an extension of time for performance while the Force Majeure Event continues and for a reasonable period afterwards. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

h) We do not represent that content available on or through our site is appropriate for use or available outside the United Kingdom.

i) A third party shall not have any rights as a result of the Contracts (Rights of Third Parties) Act 1999.

These Terms & Conditions (and any document expressly referred to in them) constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us.  You and we acknowledge and agree that: (i) in entering into any agreement with the other, neither you nor we have or will rely on any representation or warranty (whether made innocently or negligently) that is not set out in these Terms & Conditions or the documents referred to in them; (ii) the only liability you or we will have in respect of any representations and warranties (whether made innocently or negligently) will be for breach of contract; but nothing in these Terms and Conditions limits or excludes your liability or our liability for fraud or fraudulent misrepresenta




© Ceuta Healthcare Ltd 2021 Shield is a registered trademark | Privacy Statement | Terms & Conditions | Cookie PolicyModern Slavery Statement

Ceuta Healthcare Ltd is a company registered in England. Registered number: 2974951. Registered address: Hill House, 41 Richmond Hill, Bournemouth. BH2 6HS. VAT no. 684784084